Made in Ukraine

1. Returning Adequate Products

1.1. The Client has the right to cancel the Order at any time before the shipment of the Product.

1.2. The Client also has the right to return the purchased Product of adequate quality within 14 calendar days from the date of receipt of the Product.

1.3. Some Products of adequate quality may not be exchanged/returned, in accordance with the Resolution of the Cabinet of Ministers of Ukraine “On the Implementation of Certain Provisions of the Law of Ukraine ‘On Consumer Protection’” of March 19, 1994, No. 172, namely:

– corsetry;

– hosiery and socks;

– underwear, pajamas, dressing gowns;

– knitwear;

– bathing suits;

– gloves, mittens.

1.4. Special return conditions apply to promotional and discount Products. The Buyer will be notified by the Seller if the Products in the Order cannot be returned but are not listed in 1.3 above.

1.5. To return a Product, the Client mails it to the Seller’s address by Nova Poshta. The address must be checked with the Seller.

1.6. When returning the Product, the Client must have the following documents: a document confirming the fact of payment for the Product; an application for the return of the Product indicating the Product name, stock number, and cost (not including the cost of delivery); the number and date of the document that certifies the purchase of the Product; objective reasons for the return; passport data and taxpayer ID number, indicating the method of refund (bank account details or postal order details).

1.7. In case of failure to provide any of the documents specified in 1.5 above, the Seller is not obliged to accept the Product and fulfill the Client’s request to return the Product. In such cases, the Seller is also released from the obligation to send the Product received from the Client as a return back to the Client’s address.

2. Returning Inadequate Products

2.1. Return of Products of inadequate quality is done during the established warranty period in the manner and within the terms established by law.

2.2. In case of revealing defects in the Product, the Client has the right to demand:

– a proportional reduction in price;

– free elimination of defects in the Product within the time frame agreed with the Client;

– reimbursement of expenses for the elimination of defects in the Product.

2.3. If, during the warranty period, significant shortcomings are revealed that have arisen through the fault of the manufacturer of the Product or due to the falsification of the Product, confirmed, if necessary, by an expertise, the Client, in the manner and within the time limits established by law and on the basis of the rules binding on the parties or the Agreement, has the right, at his/her discretion, to demand from the Seller:

– termination of the Agreement and refund of the money paid for the Product;

– replacement of the Product with an identical or similar Product from the Seller’s available range.

Any of the above requirements must be presented by the Client in writing in the form of a completed application sent to the Seller’s address.

2.4. The Client’s claims are considered by the Seller only on condition that a document is provided confirming the payment for the Product and its receipt by the Client, as well as a technical passport, warranty card or other document issued by the Seller for a Product for which the warranty period is established.

The Seller is not obliged to accept the Product received from the Client lacking the provision of the above documents. The Seller is not responsible for the integrity and safety of such Products and is not obliged to send them back to the Client.

2.5. The Client may ask any pertinent questions by emailing

2.6. The Client’s claims are not subject to satisfaction if the Seller proves that the defects of the Product have arisen as a result of the violation on the Client’s part of the rules for using the Product or its storage conditions.

2.7. The Client’s claim is considered within 7 working days from the date of its receipt.

3. Refunds for Returned Products

3.1. Money is refunded within 15 days from the date of receipt of the Product and a completed refund application.

The money can be returned to the Client in several ways:

– Credited to the bonus account at (advance payment for the next purchase).

– Transferred to a bank card.

4. Force Majeure

4.1. The course of the period for the Parties to fulfill their obligations under this Agreement may be suspended only in the event of uncontrollable circumstances (force majeure), such as fire, natural disaster, armed conflict, significant change in the legislation of Ukraine, pandemic, which make it difficult or impossible for the Party to fulfill its obligations under this Agreement or for other circumstances that are beyond the control of the Parties.

4.2. The Party affected by force majeure circumstances must notify the other Party within 14 (fourteen) calendar days.

4.3. In the event of force majeure circumstances, the Party that was affected by them, subject to the requirements of 4.2 above, is released from liability under this Agreement for the duration of such circumstances.

4.4. After the termination of the force majeure circumstances, the fulfillment of obligations is resumed. The Party that has been affected by the force majeure circumstances must notify the other Party of their termination.

4.5. If the force majeure circumstances continue for more than 30 (thirty) successive calendar days, then the Parties have the right to terminate this Agreement and make final settlements. In such case, losses caused by the termination of the Agreement are not reimbursed and penalties are not paid.

4.6. In the event of illness or death of the Seller, the fulfillment of obligations under this Agreement may be suspended and obligations transferred to third parties.


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